We are proud to announce that Emerge IT Support has successfully completed the certification process and obtained two key standards confirming the quality of our services and the security of information:
✔ ISO 9001:2015 – Quality Management System
ISO 9001 EN
✔ ISO/IEC 27001:2022 – Information Security Management System
This confirms that we operate in line with the best international practices, and that our processes are structured, controlled and continuously improved – for the benefit of our clients and partners.
What do these certifications mean?
ISO 9001 – service quality
The ISO 9001 standard covers the most important areas of the organization, such as:
- planning and delivery of IT services
- project management
- customer support and Service Desk operations
- supplier management
- internal audits and management reviews
- employee competencies and professional development
What does this mean for clients and the organization?
Even higher service quality, consistent processes, operational stability and clear standards of work.
ISO 27001 – information security
The second certification concerns data security and the organization’s resilience to cyber threats. The standard includes, among others:
- risk management
- access control (MFA, principle of least privilege)
- cloud data security
- backups compliant with the 3–2–1 strategy
- security incident response
- security policies, procedures and guidelines
- personal data protection (GDPR)
- physical security and clean desk / clean screen policy
What does this mean for clients and the organization?
Greater confidentiality, integrity and availability of information – both ours and that of our clients.
What did the auditors appreciate most in EITS processes?
During the certification process, the audit team particularly appreciated the strong integration of the ISO 9001 and ISO 27001 standards, as well as the very mature level of technical security measures. They highlighted the comprehensive and well-structured process documentation, the high competence of the technical teams, and the approach based on Security by Design and DevSecOps principles.
The auditors also emphasized the strong awareness of GDPR and NIS2 requirements, as well as an effective backup system that ensures readiness for various types of incidents.
This is a huge compliment to our entire organization.
Why is this important?
The obtained certifications confirm that Emerge IT Support:
- strengthens the trust of clients and partners
- guarantees stable and repeatable quality of IT services
- operates in compliance with key regulations, including GDPR
- ensures data security and business continuity
At the same time, they demonstrate that the company consistently develops team competencies and organizational culture. This is a major step forward and an important foundation for further growth.
This is a success for the entire EITS Team – we would like to thank all employees involved in preparing, developing and maintaining the ISO management system.
Together, we are building an even better, safer and more mature Emerge IT Support. 🎉
